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Frequently Asked Questions
Everything you need to know about ordering drinks online with Sippy, from delivery and payment to cartons, age checks and returns.
Ordering
What is Sippy?
Sippy is an online drinks store and marketplace in Nigeria that delivers everything from water to whiskey. You can order soft drinks, juice, water, beer, wine, champagne and spirits online and have them delivered in Lagos, Abuja and Calabar.
What drinks can I order on Sippy?
You can order soft drinks, juice, water, yoghurt drinks, beer and cider, wine, champagne, whiskey, rum, cognac, gin, tequila and vodka. Most drinks come as a single bottle or a full carton, and what is available depends on your delivery city.
How do I order drinks online on Sippy?
Pick your drinks, add them to your cart, enter your delivery address and pay at checkout. Your delivery window and any minimum order for your area are shown at checkout before you pay.
Can I buy drinks by the carton?
Yes. Most drinks on Sippy are sold both as a single bottle and as a full carton, and the carton price is shown next to the bottle price on each product page.
Can I order drinks for a party or event?
Yes. Sippy's events page and Drinks Planner help you work out quantities for a party. For large or recurring orders, Sippy for Business offers bulk pricing.
Can I schedule a drinks delivery for a later date?
Yes. Smart Stock lets you set up scheduled deliveries so your drinks arrive when you need them, without placing a new order each time.
Delivery
Which cities does Sippy deliver to?
Sippy delivers drinks in Lagos, Abuja and Calabar, Nigeria. Enter your address at checkout to see the delivery window for your area.
How long does drinks delivery take?
Delivery time depends on your area and on the store or vendor fulfilling your order. Sippy shows your delivery window at checkout, after you enter your address, so you know before you pay.
How much is delivery?
The delivery fee depends on your delivery address and is shown at checkout before you pay. There are no hidden charges after payment.
Is there a minimum order?
Minimum order values vary by city and by the store or vendor fulfilling your basket. The minimum that applies to your order is shown in your cart before checkout.
Where are Sippy's stores?
Sippy runs its own stores at 11 Akindele Road, New Garage, Lagos and Shop CO34 and CO36, Dawaki Ultra Modern Market, Abuja. Other listings are supplied by vetted vendors on the Sippy marketplace.
Payment
How can I pay on Sippy?
You can pay by card, bank transfer or USSD through Paystack, or your Sippy wallet. Payment is taken at checkout and you get an order confirmation straight away.
Do you offer payment terms for businesses?
Yes. Bars, restaurants, hotels and stores with an active Sippy for Business supply agreement are invoiced and pay by bank transfer within 14 days of the invoice date.
Can friends pay for my drinks or share a cart?
Yes. You can shop together with friends in a shared cart, so everyone adds what they want to one order.
Prices
Where can I see current drink prices in Nigeria?
Sippy's price list shows the current price of every drink in stock, by city, for single bottles and full cartons. Prices come straight from the store and update as they change.
Why are drink prices different in Lagos, Abuja and Calabar?
Each city is stocked by a different store or vendor, so supply and delivery costs differ. Sippy shows the price for each city side by side so you can compare.
Is it cheaper to buy a carton than single bottles?
Usually, yes. A carton is priced as one unit and often works out cheaper per bottle than buying the same number of single bottles. Compare the bottle and carton prices on each product page.
Authenticity, age and returns
Are drinks on Sippy original?
Sippy sells drinks from its own stores and from vendors who are reviewed before they can list stock. Every product page shows exactly which store or vendor supplies that listing, so you know who you are buying from.
What is the legal drinking age, and does Sippy check it?
The legal drinking age in Nigeria is 18. Sippy asks every customer to confirm they are 18 or older before they can shop for alcohol.
What is Sippy's return policy?
Returns are accepted within 24 hours of delivery. Contact Sippy with your order number and the reason for the return as soon as possible after delivery.
How do I contact Sippy?
Message Sippy on WhatsApp at +234 816 1185 271 or email contact@sippy.life.